Pathology Accounts and Billing Services

Welcome to LSU Health Shreveport Pathology Accounts and Billing Services!

Mr. George Lozano is the Business Manager for the pathology department and can be contacted directly for questions regarding accounts, billing and discounts.Our highly qualified business office staff are ready to assist you with all account inquiries, billing inquiries, and options available and personalized to your needs.

Obtaining the following information will allow for account setup, assisting with initiating supply, requisition, and shipping needs, and obtaining secure fax lines/e-mails to protect patient information. To expedite your account set up, please have the following information available.Upon receipt the information will be applied to a standard agreement. Should specific verbage need to be discussed/modified please contact our Legal Inquiries/ Request Services for assistance.

• Group Legal Name
• Group Legal Address
• Group Legal Phone Number (with area code)
• Group Legal Fax Number (with area code)
• Secure Fax Line (must be accessible to authorized personnel only for patient results/information)
• Name(s) and Title(s) of Individuals to Sign Agreement
• Contact Persons:
  • Name
  • Phone Number (with area code)
  • Fax Number (with area code)
  • Valid E-Mail Address

• Client Billing - billing of a physician practice, group practice, or health care provider facility.
• Insurance/Third Party Billing - billing of insurers that we are an approved provider of services.
• Medicare/Medicaid - * *Please note that LSU Health Shreveport Department of Pathology accepts Medicaid from several states. Please contact the business manager above to determine coverage for your specific state.**
• Patient Self Pay Billing - billing of outpatient to home.
• Free Care - LSU Health System patients only

1. Patient Name ( Last, First, Middle Initial)
2. Patient Address
3. Patient Social Security Number
4. Patient Date of Birth
5. Patient Gender
6. Patient Category:
   • Non-hospital patient
   • Hospital inpatient
   • Hospital outpatient
7. Referring / Ordering Physician
8. ICD9 / Clinical Diagnosis 
9. Payor Information with a Copy of Patient's Commercial or Federal Payor Card (front and back)

* *Please note that LSU Health Shreveport Department of Pathology accepts Medicaid from several states. Please contact the business manager above to determine coverage for your specific state.**

• If cancellation request is received prior to specimen setup will there be any charges?
  • No specimen processing charges will be incurred, however, the cost of transportation for the specimen will be the responsibility of the client.
• If cancellation request received after specimen setup will there be any charges?
  • Partial or full charges are dependent on any and all procedures that were performed prior to notification in addition to transportation costs.
• Can an employee receive a discount on services?
  • Yes, some services do allow discounts upon written request. Please contact our business manager for specific information on employee discounts.
• Can a patient receive a discount on services?
  • Yes, some services do allow discounts upon written request. Please contact our business manager for specific information on patient direct pay discounts.
• What is a CPT Code?
  • Current Procedural Terminology code is a standardized mechanism utilized to code a procedure and service performed by physicians.
  • Codes are generally five digits.
  • Coding is necessary to accurately describe the services performed by physicians.
  • Coding is utilized by physicians and technical personnel to determine test methodology and specimen or source of sample.
  • Coding is utilized by billing personnel to accurately bill for services rendered.
• What is an ICD-9 Code?
  • International Classification of Diseases 9th Revision (ICD-9) codes is a standardized mechanism utilized to code diagnosis and disease.
  • Coding is necessary to report diagnoses and diseases to all US Public Health Service and Centers for Medicare and Medicaid Services.
  • Coding is utilized by billing personnel to accurately bill for services rendered.
• For non-autopsy services that are self pays, can a payment system be set up?
  • Our Professional Revenue Cycle Operations department at 318-675-7550 can assist you.
• Will consideration regarding invoice adjustments be made in cases of financial hardship?
  • Possibly.
  • All initial invoices are sent without any adjustments for patient pay portions.
  • Individuals who wish to claim financial hardship must do so in writing and address the request to the pathologist that signed out the case. The pathologist will review the request and determine if an adjustment for their professional services is possible.
  • Adjustments to technical services must be addressed directly with hospital/clinic billing.
• If I choose not to pay my invoice, could I be turned over to a collection agency?
  • Yes.
  • Payment is due when services are rendered.
  • Payment plans can be established for individuals needing additional time to pay their bill in full.
  • Ignoring the invoice for payment will not make the amount owed decrease or disappear.
  • Follow-up is initially performed on deliquent payment; failure to establish and make payments on a payment plan or pay the amount in full regretfully will result in the account being forwarded to collections.
• What address do I send a request for consideration of invoice adjustment due to financial hardship?

                             LSU Health Shreveport
                             Department of Pathology Business Office
                             1501 Kings Highway
                             Shreveport, LA  71130